TeamSite 6.7.1 Logout Error

3 December 2008
by Billy Czajkowska

Platform: Linux
TeamSite Version: 6.7.1
I was involved in a recent project where each time the client logged out of TeamSite, they would get a log out error.  Initially we weren’t sure why the error was appearing.  After thorough investigation of the TeamSite logs I came across some errors/warnings in the file servletd_out.log (located in logs/iwui).  Errors included;

2008-09-08 14:56:14,063 [main] ERROR org.apache.catalina.session.ManagerBase () – IOException while saving persisted sessions:
(Permission denied)

The errors did not actually say that there was something wrong in respect to the solution given below, but it got me thinking in respects to the locations it mentioned in the log. I did a search of the location;

compared them to a working TeamSite directory from Interwoven Support.  I found the files;

were missing in that location.
– Get the missing files from Interwoven Support and place them in the location above
– Reset user & group permissions from the directory /iw-home/servletd/work/ onwards to the user iwui and group nobody
TeamSite now logged out with no errors

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