University of Edinburgh
After amassing thousands of websites over the years, the University of Edinburgh’s estate had grown fragmented, characterised by few standards, resulting in a highly variable user experience and a large amount of unknowns – particularly around compliance with accessibility, privacy and security policy.
We needed to better understand our web estate. With Little Forest’s help, we started to track down site owners, and to audit and understand the technology base. Little Forest gave our information a home and provided a number of tools to help us better understand and classify it.
University of Sunderland
As more of our services than ever move online, our digital services have become the face of the University. To manually audit these would have been an impossible task. With the focus on accessibility legislation, the University saw an opportunity to not only improve standards compliance but to audit all of our services to keep track of content quality, performance, and visitor behaviour to improve the user experience.
Middlesex University London is firmly committed to accessibility and inclusion; we want to be a community where everyone feels welcome. In 2019, we knew about the upcoming accessibility legislation – however, with a sprawling digital estate and limited resource to commit to the work, we didn’t really know where to start. We knew we needed to perform audits, generate accessibility statements, contact third party suppliers, and we also knew we needed to try and get as much done as possible before the 23 September 2020 deadline. It seemed like an overwhelming task, and so what we needed most of all was direction, and advice on approach. You could say, we couldn’t see the Little Forest for the trees!
CivicConnect needed to audit the accessibility of over 35 different websites, including reporting errors, analysing the types of errors, instructing where to find and how to fix the errors, and prioritising issues for multiple web teams of content owners, designers and developers.
University of East London (UEL)
We bought Little Forest into UEL IT to stabilise and improve the overall performance of uel.ac.uk and the Sitecore Content Management System (CMS).
The website had monthly web outages when Editors published content, and the CMS was almost totally unusable. The website had a poor internal reputation for being overly complex and in IT we received daily complaints from across the University. The CMS was inconsistent and there was a large backlog of new requirements waiting to be delivered.
Azets is running 12 websites covering 6 countries and several brands. Keeping content quality like proofreading, out-dated text and SEO basics up-to-date is a challenge. We have previously used other tools to work on this, but we felt that using several tools to handle this became expensive and confusing for the marketing teams. In addition, we were looking for a tool that could help with continuous and automatic content audit, to help us keep content published and maintained according to business goals and our editorial calendar.
We had just transferred our old website onto WordPress, this caused lots of problems with; broken links, missing titles and missing metadata. Essentially, we were starting from scratch. We needed a platform which could audit the new website for SEO performance, send crawlers and easily track down our broken links, PDFs and images. Not only that, but we had to plan for when New Zealand adapts the new accessibility requirements, which is why we chose Little Forest.
Technology is constantly changing and so are the needs of our clients, we needed a tool which would not only monitor the full web estates of our clients consisting of dozens or even hundreds of sites, but that would also adapt its technology to meet the growing digital requirements, we as a digital agency would be faced with.
Little Forest over the last few years have provided us with service and support of the highest standard. From custom product enhancements to our monthly catch-up calls and regular group training sessions they have created a community of users within the organization who are active and motivated to make change. With new European accessibility guidelines having come into place in September, we had the added challenge of helping our clients move towards the AA WCAG requirements. Little Forests monitoring was already in place to target these errors helping us to understand what the individual sites challenges were and demonstrate progress. We have rolled out monitoring across every site for one of major clients and hope to continue growing and using the platform even more moving forwards.