How does it help you?
With a platform as complex as TeamSite, technical problems will arise that can be a waste of your time and resources. The best way to solve them is by contacting our expert team here at Little Forest, we specialise in developing TeamSite and other OpenText technologies.
What are the benefits?
Full support coverage – OpenText only support their product, we support all your customisations as well
24 hours maintenance, expert advice and troubleshooting – Helping you achieve your SLA’s
Instant code editing and tuning of your custom code base
Less system errors due to swift response – A more stable, performant and reliable service for the users
Better web presence and technologies due to constant communication and advice
Access to lessons learnt gained from our TeamSite clients
Core Support Services
In addition to managing any incident that is reported to us for support purposes, we also provide the following proactive services:
A core feature of our annual support is that we provide regular monthly housekeeping, to help prevent technical issues. Our expert Consultants follow a check list of activities to keep the service running smoothly and to help prevent problems from happening.
Full server analysis to ensure any errors are understood and addressed
TeamSite Services re-fresh
Log rotation and archival
File system checks to ensure data consistency
Full management report of all findings with any recommended actions
Discussions with business and technical team members to provide feedback
In addition to housekeeping, Little Forest will also run a full TeamSite Diagnostics scan on the Production Server. We analyse the output to ensure all items are as expected and report back to you about our findings.
The detailed diagnostic report is version controlled, so that in the event of a problem arising, we can quickly and easily compare the current state of the service to a previous working state.
Little Forest will always support you
With one of the best and most experienced support team on the web, Little Forest can help make your company become more efficient, effective and productive.Our projects all carry our guarantee of an on time, on budget delivery.
We have upgraded many world class brands such as British Airways, Virgin, The Carphone Warehouse and many more.