Virgin Media2017-11-07T10:54:16+01:00

Project Description

Virgin Media provides fixed and mobile telephone, television and broadband internet services to businesses and consumers in the United Kingdom.

Its executive office is in New York City, United States and its operational headquarters are in Hook, UK.

The company was formed in March 2006 by the merger of NTL and Telewest, which created NTL:Telewest.

A further merger with Virgin Mobile UK in July 2006 created the first “quadruple-play” media company in the United Kingdom, offering television, internet, mobile phone and fixed-line telephone services.

All of the company’s consumer services were rebranded under the Virgin Media name in February 2007.

The Brief

Virgin Mobile approached Little Forest requesting advice on how to improve the usability and quality of their TeamSite Content Management System (CMS).

The platform needed modernisation and an end to the on-going support issues hampering the ability of the web team in keeping their website useful and engaging for their customers.

The Solution

Little Forest went to work and upgraded the Virgin platform to the latest version of TeamSite and OpenDeploy. We identified the key parts of the user journey and enhanced these in terms of usability and speed of completion for the user.

Our expert consultants quickly discovered the root cause of the stability issues and fixed these. The deployment of content to the website was re-written as it was frequently crashing the whole web platform.

Little Forest performed in depth training for both business and technical users.

The Outcome

Virgin Mobile once again has a stable, user friendly and performant CMS. The website no longer crashes when content is deployed. The users are empowered and productive. Little Forest is working together with Virgin on further modernisations so their business can take advantage of the latest web technology.

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