ICS (International Card Services) has been established in the credit card business for over 25 years. With more than 3 million customers, ICS is one of the ten largest credit card issuers in Europe and is the market leader in the Netherlands.
The client approached Little Forest with 3 primary needs;
Upgrade their TeamSite platform
Implement a solution to improve the duplication and overhead in managing the content in their banking applications
To build a robust content preview for transactional content
Phase 1 – Upgrading TeamSite to the latest version. One of the requirements from the client was a fully automated build of their TeamSite server environment. Due to the nature of their highly secure environment, Little Forest simply provided installation scripts for all upgrade code. This meant we never had to access the locked down banking environment and made the project run much faster. The process also provided a reliable method to move from development, to test and production servers in a repeatable manner.
Phase 2 – Relying on our many TeamSite engagements in the past, we designed a much improved way to edit the content that supported their financial applications.Our solution was win-win by making the process easier and more efficient we simplified the user experience while making the IT Support Team’s job easier!
Phase 3 – Due to a complex and highly regulated banking environment, our client required a robust content preview solution. The solution had to ensure that a Content Editor could be very confident that their content change was 100% correct. Little Forest engineered a solution which overcame the numerous complexities of integration and met the client’s needs precisely. As a result Content Editors are much more productive in their day to day work improving improving their own customers experience online.