Carphone Warehouse Group PLC, known as Carphone Warehouse, is an independent mobile phone retailer, with over 1,700 stores across Europe.
It is based in the United Kingdom and owns 50% of CPW Europe, a joint venture with Best Buy which includes all Carphone Warehouse stores.
Outside Ireland and the United Kingdom, the company trades as Phone House.
Carphone approached Little Forest to dramatically improve their TeamSite content management system. There were several issues affecting the overall productivity of the team.
The desire was to improve reliability and the performance of the system as a whole.
Little Forest conducted a review of the implementation and created a series of recommendations to achieve the desired productivity increase. Over a two month period the CMS was upgraded to the latest version including several new usability and performance benefits.
Key points of the custom solution were also re-written to follow a best practice approach.
The new CMS platform was launched to great success and welcomed from the user base. In addition to the new features was increased reliability and the system no longer crashed under heavy load.
The key customisation improved in performance from a 60 second load time to a 2 second load time, thus enabling for greater throughput of content form the team.